Question 1

How do I purchase a license key?

Accepted Answer

Simply browse our products, add to cart, and checkout. We accept all major credit cards, debit cards, Apple Pay, and more - all processed securely through Stripe.

Question 2

Are your license keys genuine?

Accepted Answer

Yes. All license keys sold by Keynero are 100% genuine Microsoft licenses. We are an authorized independent reseller.

Question 3

Can I use a promo code?

Accepted Answer

Yes! Enter your promo code in the cart before checkout. Codes are single-use and subject to expiry dates and conditions.

Question 4

What currencies do you accept?

Accepted Answer

We support multiple currencies. You can select your preferred currency using the currency switcher at the top of the page.

Question 5

When will I receive my license key?

Accepted Answer

License keys are delivered by email after our team reviews and fulfills your order. If you haven't received your key within 24 hours, please check your spam folder and then contact us.

Question 6

Where is my license key sent?

Accepted Answer

Your license key is sent to the email address you provided at checkout. Make sure to enter a valid email address.

Question 7

I didn't receive my email. What should I do?

Accepted Answer

First, check your spam/junk folder. If it's not there, contact our support team with your order number and we'll resend it promptly.

Question 8

Can I download the software directly from Keynero?

Accepted Answer

No. We provide the license key only. You download the software directly from Microsoft's official website, then activate it with your key.

Question 9

How do I activate my Microsoft Office license?

Accepted Answer

Download Office from Microsoft's official site, install it, then when prompted enter your license key. Detailed step-by-step instructions are in our Activation Guide.

Question 10

My key isn't working. What do I do?

Accepted Answer

First, ensure you're entering the key correctly with no extra spaces. If the issue persists, contact our support team - we'll help troubleshoot or provide a replacement if the key is confirmed defective.

Question 11

Can I activate on multiple devices?

Accepted Answer

It depends on the license type. "Home & Student" and single-device licenses cover 1 PC/Mac. Some licenses cover up to 5 devices. Check the product description for details.

Question 12

Does the license work on Mac?

Accepted Answer

Yes, we sell both Windows and Mac licenses. Make sure to purchase the correct version for your operating system.

Question 13

Can I get a refund?

Accepted Answer

All digital sales are final. However, if your license key is confirmed defective after our support team attempts remote activation, we will offer a replacement or refund. See our Returns & Refund Policy for full details.

Question 14

I bought the wrong product. Can I exchange it?

Accepted Answer

Unfortunately, we cannot offer exchanges for purchasing the wrong product. Please verify compatibility and product details before purchasing.

Question 15

What if my key stops working after activation?

Accepted Answer

Contact our support team. If the issue is related to the key itself (not a Microsoft policy change or your device), we'll do our best to resolve it.

Question 16

Do I need an account to purchase?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you view your order history and access your license keys at any time.

Question 17

How do I view my past orders?

Accepted Answer

Log in to your account and go to My Account → Orders. You'll see all your purchase history and license keys.

Question 18

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on the login page and follow the instructions sent to your email.

Office for Windows

Office for Mac

Frequently Asked Questions

Ordering & Payment

Delivery & Keys

Activation & Installation

Refunds & Returns

Account & Orders

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